Refund policy

Cancellations and refunds

For cancellation or refund assistance, email atelier360.206@gmail.com with your order number and a description of the issue.

Presale orders

Presale items are not currently in stock. Payment is collected at checkout, and estimated shipping information is provided on the product page.

You may cancel a presale item for a full refund until we place its bulk production order with our manufacturer. We will email affected customers in advance with the cancellation deadline. After that deadline, change-of-mind cancellations are not accepted, except where required by law.

Production cancellations and shipping delays

If we cancel production or cannot supply an item, we will refund the amount paid for that item and any shipping charges attributable to it. Items already supplied are not included in that refund.

If we cannot ship within the stated estimated shipping window, we will email you with a revised estimate and instructions for consenting to the delay or canceling the unshipped item for a refund. We will provide cancellation and refund options as required by applicable law.

In-stock order cancellations

Contact us as soon as possible to request cancellation of an in-stock item. We will confirm whether the cancellation can be processed before shipment. A request is not confirmation that the order has been canceled.

Damaged, defective, or incorrect items

Contact us promptly if an item arrives damaged, defective, or incorrect. Include your order number and, where possible, photos of the issue. We will work with you to arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law. We will cover necessary return shipping for a confirmed defective or incorrect item.

Refund processing

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account. We will confirm the refund amount and any return instructions by email.

Orders shipped separately

Orders containing both in-stock and presale items may ship separately. Canceling an eligible unshipped presale item does not automatically cancel or refund other items in the order.

This policy does not limit any rights you have under applicable consumer protection laws.